Exchange & Returns Policy

Last updated: April 2026

 

Overview

At Chic&Drifts, customer satisfaction is central to our experience. We are committed to offering a refined and transparent return and exchange process.

This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

By placing an order with Chic&Drifts, you agree to the terms described below.

 

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, items must:

• be unused, unworn, and in original condition

• include original packaging, tags, and all accessories

• show no signs of wear, damage, or alteration

Items that do not meet these conditions may be refused.

For hygiene and safety reasons, certain items — including intimate wear, bodysuits, and selected accessories — may not be eligible for return unless they arrive defective or incorrect.

 

Right of Withdrawal (European Union)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason, in accordance with applicable consumer protection laws.

The withdrawal period expires 14 days after the day you receive your goods.

To exercise this right, you must inform Chic&Drifts of your decision to withdraw through a clear statement sent to:

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You may use the model withdrawal form provided below, although it is not mandatory.

 

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding standard shipping costs where applicable.

Refunds will be issued without undue delay and no later than 14 days from the day we receive the returned goods or proof of return.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them.

 

Return Conditions Under Withdrawal

Returned items must be sent back in original condition.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

 

Return Process

To initiate a return, customers must contact Chic&Drifts and provide:

• order number

• reason for return

• photographic evidence (if applicable)

Returns must be authorized before being sent. Items returned without prior approval may be declined.

Once approved, return instructions will be provided.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

For EU withdrawals, return shipping costs are borne by the customer unless otherwise stated.

Original shipping fees are non-refundable unless required by law.

 

Exchanges

To request an exchange, please contact our support team.

Exchanges are subject to product availability. If unavailable, customers may choose between a refund or store credit.

 

Refunds

Once the returned item is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method within a reasonable timeframe.

Processing times may vary depending on your payment provider.

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photographic evidence.

In such cases, Chic&Drifts will cover all associated costs and provide either a replacement or a full refund.

 

Non-Returnable Items

The following items are not eligible for return:

• intimate or hygiene-sensitive products

• final sale or clearance items

• gift cards

These exclusions will be clearly indicated at the time of purchase.

 

Cancellations

Orders may be canceled within a limited timeframe before processing begins.

Once processed or shipped, orders cannot be canceled and must follow the return procedure.

 

Refused Deliveries

If a delivery is refused, return shipping costs, customs charges, or handling fees may be deducted from the refund.

 

Model Withdrawal Form (EU)

If you wish to withdraw from your purchase, you may complete and return this form:

• I hereby give notice that I withdraw from my contract of sale

• Order number:

• Customer name:

• Address:

• Date:

Please send this form to:
 

Policy Updates

Chic&Drifts reserves the right to update or modify this policy at any time.

We encourage customers to review this page periodically.

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