Orders
How do I place an order?
Simply browse our collections, select your preferred size and colour, then add your items to your bag. When you're ready, proceed to checkout, enter your shipping and payment details, and complete your purchase. You'll receive an order confirmation by email once your order has been placed successfully.
Can I modify or cancel my order?
We begin processing orders as quickly as possible, so changes or cancellations may not always be possible. If you need to update your order, please contact us as soon as possible at contact@chicdrifts.com, and we'll do our best to assist you.
How do I know if my order was successful?
Once your order has been placed successfully, you'll receive a confirmation email with your order details. If you don't receive it within a few minutes, please check your spam or junk folder, or contact our Customer Support team.
Shipping & Delivery
Do you ship internationally?
Yes. Chic&Drifts ships to customers worldwide. Shipping options, delivery times and costs are calculated at checkout based on your destination.
How long will my order take to arrive?
Orders are typically processed within 1–5 business days. Delivery times vary depending on your location and will be shown at checkout. Once your order has been dispatched, you'll receive a tracking number by email.
How can I track my order?
As soon as your order is shipped, we'll send you a confirmation email with your tracking information. You can use the tracking number to follow your parcel until it arrives.
Will I have to pay customs duties or import taxes?
Depending on your country's regulations, customs duties or import taxes may apply. These charges are determined by local authorities and are the responsibility of the customer. For more information, please refer to our Shipping & Delivery Policy.
What should I do if my order is delayed?
Delivery times are estimates and may occasionally be affected by customs processing, weather or carrier delays. If your order hasn't arrived within the expected timeframe, please contact us and we'll be happy to assist.
Returns & Refunds
What is your return policy?
Yes. Chic&Drifts ships to customers worldwide. Shipping options, delivery times and costs are calculated at checkout based on your destination.
How do I request a return or exchange?
Orders are typically processed within 1–5 business days. Delivery times vary depending on your location and will be shown at checkout. Once your order has been dispatched, you'll receive a tracking number by email.
When will I receive my refund?
As soon as your order is shipped, we'll send you a confirmation email with your tracking information. You can use the tracking number to follow your parcel until it arrives.
What if I receive a damaged, defective or incorrect item?
Depending on your country's regulations, customs duties or import taxes may apply. These charges are determined by local authorities and are the responsibility of the customer. For more information, please refer to our Shipping & Delivery Policy.
Can I return an item if it doesn't fit?
Delivery times are estimates and may occasionally be affected by customs processing, weather or carrier delays. If your order hasn't arrived within the expected timeframe, please contact us and we'll be happy to assist.
Products & Sizing
Will the product look exactly like the photos?
We do our best to ensure our product images accurately represent each item. However, slight differences in colour may occur due to individual screen settings and lighting conditions.
Will sold-out items be restocked?
Some of our most popular styles may be restocked, while others are available for a limited time only. We recommend checking the product page regularly for updates.
What materials are your products made from?
The materials used for each item are listed on the product page under the product description. We carefully select fabrics that balance quality, comfort and style, so you can shop with confidence.
Payments & Security
Which payment methods do you accept?
We accept a range of secure payment methods, which are displayed at checkout. Available options may vary depending on your location.
Is it safe to shop on Chic&Drifts?
Yes. We use secure encryption technology to protect your personal and payment information, ensuring a safe and reliable shopping experience from checkout to delivery.