Returns & Refund Policy

Last Updated: June 30, 2026

Overview

At Chic&Drifts, we want every purchase to be one you feel confident about. We understand that shopping online is different from shopping in person, and while we carefully curate every collection and provide detailed product information to help you make informed decisions, there may be occasions when a return is necessary.

This Returns & Refund Policy explains the conditions under which returns, exchanges and refunds are accepted. Our goal is to provide a process that is fair, transparent and straightforward while maintaining the quality standards our customers expect from Chic&Drifts.

Return Eligibility

To be eligible for a return, items must be returned within 14 days of the delivery date and remain in their original condition. Products should be unworn, unused, free from stains, odours, makeup, perfume, pet hair or any other signs of wear, with all original tags still attached where applicable.

Before approving a return, our team may inspect the item to confirm that it meets these conditions. Returns that do not satisfy our eligibility requirements may be declined or returned to the sender. These requirements help ensure every product continues to meet the high standards associated with the Chic&Drifts brand.

Non-Returnable Items

For hygiene, safety and quality reasons, certain products cannot be returned unless they arrive damaged, defective or were received incorrectly.

This generally includes intimate apparel, bodysuits, swimwear, earrings, gift cards and any items clearly marked as Final Sale or Non-Returnable at the time of purchase.

Whenever a product is excluded from our standard return policy, this information will be clearly indicated on the relevant product page before your purchase is completed.

Requesting a Return

If you would like to return an item, we kindly ask that you contact our Customer Support team before sending your package.

To help us process your request efficiently, please include your order number, the item or items you wish to return and the reason for your request. Depending on the circumstances, we may also request photographs of the product, particularly if the return relates to damage, manufacturing defects or an incorrect item received.

Once your request has been reviewed and approved, we will provide detailed return instructions. Returns sent without prior authorisation may experience delays or may not be accepted.

Exchanges

If you require a different size or would like to exchange an item for another available option, our Customer Support team will be happy to assist whenever possible.

All exchanges are subject to product availability at the time your returned item is received and inspected. If the requested replacement is no longer available, we may offer an alternative item, store credit or a refund in accordance with this policy.

Our goal is always to provide the most suitable solution while ensuring a smooth shopping experience.

Return Shipping

Unless the return is the result of an error on our part—such as receiving an incorrect, damaged or defective item—customers are responsible for arranging and paying the cost of return shipping.

We strongly recommend using a shipping service that provides tracking information, as Chic&Drifts cannot accept responsibility for returned parcels that are lost or damaged while being transported back to us.

Original shipping charges paid during checkout are generally non-refundable unless otherwise required by applicable consumer protection laws.

Refunds

Once your returned item has been received, our team will inspect it to verify that it satisfies the conditions outlined in this policy.

If the return is approved, your refund will be issued to your original payment method whenever possible. While Chic&Drifts processes approved refunds promptly, the time required for the funds to appear in your account depends on your bank or payment provider and may vary.

If your return does not meet the conditions described in this policy, we will notify you of the reason why the refund cannot be processed.

Damaged, Defective or Incorrect Items

We take great care in preparing every order. However, if you receive an item that is damaged, defective or different from what you ordered, we sincerely apologise for the inconvenience.

Please contact our Customer Support team as soon as reasonably possible after receiving your order and provide your order number together with clear photographs of the item and its packaging. This allows us to investigate the issue quickly and determine the most appropriate resolution.

Where a claim is approved, Chic&Drifts will, at its discretion, provide a replacement, issue a full refund or offer another suitable solution at no additional cost to the customer.

Order Cancellations

Customers may request to cancel an order before it enters the fulfilment process.

Once an order has been processed or dispatched, cancellation is no longer possible, and any request must instead follow the return procedure described in this policy after the order has been delivered.

Because our fulfilment process begins shortly after an order is placed, we encourage customers to contact us as soon as possible if they wish to request a cancellation.

Consumer Rights

This Returns & Refund Policy is intended to complement—not replace—any mandatory rights that customers may have under applicable consumer protection legislation.

Where local laws provide greater protection than the provisions described in this policy, those statutory rights will always prevail.

Changes to This Policy

As Chic&Drifts continues to grow, we may update this Returns & Refund Policy from time to time to reflect changes in our operations, legal obligations or customer service practices.

The latest version will always be published on this page together with the corresponding revision date. We encourage customers to review this policy periodically before making a purchase.