Shipping & Delivery Policy

 

Last Updated: June 30, 2026

Overview

At Chic&Drifts, we understand that receiving your order is one of the most exciting parts of your shopping experience. That's why we work with trusted logistics partners and carefully manage every stage of the fulfilment process to ensure your order is prepared, shipped and delivered as efficiently as possible.

This Shipping & Delivery Policy explains how orders are processed, estimated delivery timeframes, shipping responsibilities and other important information related to domestic and international deliveries. We encourage all customers to review this policy before placing an order to better understand how our shipping process works.

Order Processing

Every order placed through the Chic&Drifts website is carefully reviewed and prepared before shipment. Once your purchase has been successfully confirmed, our fulfilment team begins processing your order by verifying payment, preparing your selected items and completing quality checks before dispatch.

Orders are generally processed within 1 to 5 business days, excluding weekends and public holidays. During periods of exceptionally high demand—such as seasonal sales, promotional campaigns, new collection launches or major holidays—processing times may occasionally be extended. While we always strive to dispatch orders as quickly as possible, taking the necessary time to carefully prepare each shipment helps us maintain the quality standards our customers expect.

After your order has been dispatched, you will receive a confirmation email containing your shipment details and tracking information.

Shipping Timeframes

Chic&Drifts proudly ships to customers around the world. Delivery times vary depending on the destination country, customs procedures and the shipping carrier responsible for the final delivery.

Under normal circumstances, estimated delivery times are as follows:

  • United Kingdom: 5–10 business days

  • Europe: 5–10 business days

  • United States & Canada: 7–12 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 7–20 business days

These delivery estimates begin after your order has been processed and shipped.

Although the vast majority of orders arrive within the estimated timeframe, delivery dates cannot be guaranteed. Factors outside our control—including customs inspections, transportation disruptions, weather conditions and carrier delays—may occasionally result in longer delivery times.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery destination and the shipping method available for your location.

From time to time, Chic&Drifts may offer promotional free shipping campaigns. Whenever such offers are available, the applicable terms, qualifying order values and participating countries will be clearly displayed on our website.

Any shipping charges shown during checkout are final unless changes are required due to inaccurate shipping information provided by the customer.

Tracking Your Order

Once your order leaves our fulfilment facility, you will receive a shipping confirmation email containing your tracking number and shipment details.

Tracking information is provided directly by the shipping carrier and may require up to several business days to become active after dispatch. During this period, it is normal for tracking updates to appear limited or temporarily unavailable while the package moves through the carrier's network.

Customers are encouraged to monitor their shipment using the tracking information provided. If you experience unusual delays or believe there may be an issue with your delivery, our Customer Support team will be happy to assist whenever possible.

Customs, Duties and Import Taxes

As Chic&Drifts serves customers internationally, some shipments may be subject to customs inspections, import duties, VAT or other taxes imposed by the destination country.

These charges are determined by local customs authorities and are outside our control. Unless otherwise stated during checkout, any customs duties, import taxes or governmental fees remain the responsibility of the customer.

Customs procedures vary significantly between countries and may occasionally extend delivery times. Unfortunately, Chic&Drifts cannot expedite customs clearance or predict whether additional charges will be applied.

Delivery Delays

While we work closely with our logistics partners to ensure timely deliveries, there are circumstances that may affect transit times after an order has been shipped.

Delivery delays may occur due to severe weather conditions, customs processing, transportation disruptions, carrier operational issues, public holidays or periods of unusually high shipping volume. In these situations, delivery estimates should be considered approximate rather than guaranteed.

Although such delays are outside our direct control, our Customer Support team will gladly assist customers in tracking shipments and communicating with the shipping carrier whenever appropriate.

Shipping Address Accuracy

Providing accurate shipping information is essential to ensuring successful delivery.

Customers are responsible for verifying that all shipping details—including recipient name, address, postal code and contact information—are correct before completing checkout. Chic&Drifts cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete information provided during the ordering process.

If a shipment is returned because of an incorrect address or because it could not be delivered, additional shipping charges may apply before the order can be resent.

Lost, Missing or Damaged Shipments

If your package appears to have been lost during transit or arrives damaged, we encourage you to contact our Customer Support team as soon as possible.

In cases involving damaged deliveries, we may request photographs of both the shipping package and the product itself to help us investigate the issue with the carrier. If your shipment appears to be missing, we will work with the shipping provider to determine its status and identify the most appropriate resolution.

If tracking indicates that a package has been successfully delivered but cannot be located, we recommend first checking with household members, neighbours or your local delivery provider before contacting us.

Multiple Shipments

To improve delivery efficiency, orders containing multiple items may occasionally be shipped in separate packages.

When this occurs, each shipment will have its own tracking number, and customers will receive separate tracking updates as each package is dispatched. There are no additional shipping charges for split shipments initiated by Chic&Drifts.

Changes to This Policy

As our business continues to grow and our logistics network evolves, we may update this Shipping & Delivery Policy from time to time to reflect operational improvements, legal requirements or changes in our shipping procedures.

The most recent version of this policy will always be available on this page, and the revision date shown above will indicate when it was last updated.

Contact Us

If you have any questions regarding shipping, delivery or the status of your order, our Customer Support team will be happy to assist you.

Email: contact@chicdrifts.com

Thank you for choosing Chic&Drifts. We remain committed to providing a reliable, transparent and enjoyable shopping experience from checkout to delivery.